Best repairs and maintenance team

Category: Best Repairs and Maintenance Team

Repairs are well-known as the most direct point of contact with residents, and in many cases are the defining factor for a positive experience and relationship. Timely, efficient repairs can be the difference between feeling satisfied and acknowledged rather than overlooked and dismissed, and even more importantly in some cases are directly impactful on resident health and wellbeing.

Nominations for this award should show evidence of:

• Timely repairs services with an accurate scope of complaints
• An efficient service with a small number of repetitive repairs
• Positive resident engagement with minimal disruption
• Innovative use of technology and practices such as IoT and preventative maintenance (where applicable)

Nominations for the Housing Executive Awards 2026 are now CLOSED.

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